Frequently Asked Questions
Orders & Shipping
Q: How long does shipping take?
A:
- US orders: 3-7 business days
- International: 7-14 business days
- Processing time: 1-2 business days
Q: Do you offer express shipping?
A: Yes! 2-3 day US shipping available at checkout for $14.95.
Q: Can I track my order?
A: Yes, tracking numbers are emailed once shipped. Allow 24 hours for tracking to activate.
Returns & Exchanges
Q: What’s your return policy?
A: 30 days for unworn items with tags. Some exclusions apply – see full policy.
Q: How do I exchange an item?
A: Return the original item and place a new order for fastest service.
Sizing & Products
Q: Are your sizes true to size?
A: Most styles run true-to-size. Check individual product descriptions for specific fit notes.
Q: How do I care for my items?
A: Care instructions are listed on each product page and garment tags.
Payments
Q: What payment methods do you accept?
A: All major credit cards, PayPal, and Apple Pay.
Q: Is my payment secure?
A: Absolutely. We use 256-bit SSL encryption for all transactions.
Account Help
Q: How do I reset my password?
A: Click “Forgot password” on the login page to receive a reset link.
Q: Can I update my shipping address?
A: Only if your order hasn’t shipped. Contact us immediately for assistance.
International Orders
Q: Do you ship worldwide?
A: Yes! Shipping costs and delivery times vary by country.
Q: Who pays customs fees?
A: International customers are responsible for any applicable duties/taxes.
Quality Guarantee
Q: What if my item arrives damaged?
A: Contact us within 48 hours with photos for replacement/refund.
Q: Are your products ethically made?
A: Yes, we partner with ethical factories and audit regularly.
Still Have Questions?
Use our contact form for personalized assistance. Response time: 24-48 hours.