Return & Exchange Policy
Last Updated: [Month/Year]
1. Return Eligibility
- 30-day return window from delivery date
- Items must be unworn, unwashed with tags attached
- Original packaging required
- Proof of purchase necessary
2. Non-Returnable Items
- Swimwear & intimates (hygiene reasons)
- Final sale items (marked at purchase)
- Personalized/customized pieces
- Gift cards
3. Return Process
- Initiate return through your account dashboard
- Select items for return
- Print prepaid USPS label (US only)
- Securely package items
- Drop at any USPS location
4. Return Costs
- US returns: free with prepaid label
- International returns: customer responsibility
- Defective items: we cover return shipping
5. Refund Processing
- 5-7 business days after we receive return
- Issued to original payment method
- Original shipping costs non-refundable
- Allow 3-5 days for bank processing
6. Exchanges
- Size exchanges based on availability
- Faster option: return original and place new order
- No additional fees for defective item exchanges
7. Damaged/Defective Items
For quality issues:
- Contact us within 72 hours
- Provide clear photos/video
- We’ll email return instructions
- Choose replacement or full refund
8. International Returns
- Must include customs form CN22
- Mark as “Returned Goods” to avoid duties
- Return shipping at customer’s expense
9. Store Credit Option
- Available upon request
- No expiration date
- Email notification issued immediately
10. Important Notes
- Returns without authorization won’t be accepted
- We reserve right to refuse non-compliant returns
- Holiday purchases have extended return windows